Data Deletion Instructions
Last updated: 11 September 2026. You may request deletion of your MyTracksy account and the account data controlled by MyTracksy.
How to request deletion
- Email info@mytracksy.com from the email address registered to your MyTracksy account. Use the subject MyTracksy data deletion request.
- Alternatively, send a WhatsApp message to 070 373 6555 from your account contact number and include the registered account email.
- We will verify that the request comes from the account holder, confirm the records covered by the request, and provide the expected completion timeframe. Never send your password, one-time code, card number, patient details, or client records.
Before requesting deletion
- Export any records you need to keep. Account deletion is permanent and may make synced records and paid features unavailable.
- Records stored only in your browser or device must also be cleared from that device. Signing out attempts to clear MyTracksy local data, and you can clear the site data in your browser if needed.
- If your request concerns records entered by a doctor, clinic, firm, tutor, employer, or other MyTracksy customer, contact that organization as the controller of those records. We will assist the organization where required.
What happens to the data
After identity and scope are confirmed, MyTracksy will delete or de-identify account data it controls unless limited billing, security, fraud-prevention, legal, or audit evidence must be retained. The confirmation will explain any data that cannot be deleted immediately and why.
Meta and Facebook Login data
If you used Facebook Login, use the same steps above and state that the request concerns Facebook Login. Include your registered MyTracksy email, but do not send a Facebook password, access token, or authentication code.