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Terms of Use

Last updated: 8 September 2026. MyTracksy provides finance, workflow, and profession-specific productivity software for Sri Lankan professionals and businesses. These terms apply to the MyTracksy web app, the installable PWA, and related services.

Who provides MyTracksy

MyTracksy is a product of SafeNet Creations, No. 354 Stanley Road, Jaffna 40000, Sri Lanka (“SafeNet Creations”, “we”, “us”). SafeNet Creations is the contracting party for your account and the merchant of record for every payment made for MyTracksy. Customer correspondence: info@mytracksy.com · WhatsApp 070 373 6555.

Eligibility and accounts

• You must be at least 18 years old and able to enter a binding agreement to create an account.
• You must provide accurate account, contact, and professional registration details (for example an SLMC, BASL, IESL, or business registration reference where requested). Profession-specific workspaces open only after the account is active and, where required, verified.
• Keep your sign-in method, device, and recovery channels secure. You are responsible for activity under your account until you tell us it has been compromised.
• Guest and demo sessions store records only on the current device and are not backed up by us.

Using the platform

• You are responsible for the accuracy of financial, tax, billing, and client-facing records entered into the app.
• You must use the platform lawfully and only for accounts and businesses you are authorized to manage.
• You must not use another person’s account, attempt to bypass access, verification, entitlement, or rate controls, share or resell access codes, upload malware, scrape the service, or interfere with the service or other users.
• Modules labelled “preview” are session tools: they start empty, may not persist records, and are not a substitute for the connected ledger features.
• Third-party services such as Google Firebase, PayHere, AI providers, maps, email, and WhatsApp-related workflows may affect availability and behavior.

Plans, subscriptions, and billing

• Free and paid tiers. The Free tier is available without payment. Paid tiers (for example Pro and profession-specific plans) unlock the features listed on the pricing screen at the time of purchase. Prices are shown in Sri Lankan Rupees (LKR) and include any applicable taxes unless stated otherwise.
• Billing cycle and renewal. Paid plans are billed monthly or annually in advance and renew automatically at the end of each billing period until you cancel. You can cancel at any time from the Subscription screen or by contacting us; access continues until the end of the period already paid.
• Payment processing. Card and online payments are processed by PayHere (Sri Lanka) on behalf of SafeNet Creations. Card details are entered on PayHere’s secure pages and are not stored by MyTracksy. Your card or bank statement will show SafeNet Creations (or “PayHere*SafeNet Creations”) as the merchant. Bank transfer and invoice-based activation may be offered where online checkout is unavailable.
• Confirmation of payment. A plan is active only when the payment provider confirms the payment to our servers and the Subscription screen shows the plan as active. A browser message, email, or screenshot alone is not confirmation.
• Failed renewals. If a renewal payment fails, we may retry it and notify you. If it remains unpaid, the account returns to the Free tier; your records are kept and remain exportable.
• Price changes. We may change prices with at least 30 days’ notice by email, WhatsApp, or in-app message. A change applies from your next renewal after the notice period; you may cancel before then.
• Promotional access and access codes. Pilot programmes, trials, and access codes grant paid features free of charge for the stated period. They are personal, single-use unless stated, cannot be exchanged for cash, end automatically on the stated date without any charge, and may be withdrawn if the account breaches these terms.
• AI token packs. Token packs are prepaid credits consumed as you use AI features. They are not exchangeable for cash and are not refundable once credited, except where a credit failed or was duplicated.
• Refunds and cancellation. Our Refund & Cancellation Policy forms part of these terms.

Professional responsibility

• MyTracksy helps organize records and selected workflows, but it is not a law firm, accounting firm, medical provider, regulator, bank, insurer, tax-filing portal, electronic health-record certification, or substitute for qualified advice.
• You remain responsible for final clinical decisions and for reviewing invoices, contracts, calculations, tax records, AI drafts, exports, and regulated client information before use or disclosure.
• AI output may be incomplete or wrong. Do not treat it as verified law, medicine, tax treatment, market data, or an official filing.

Local-first and offline use

Some records are stored only on the current device, and some supported signed-in records synchronize to cloud services. Offline availability does not mean every feature has synchronized or that every record has a cloud backup. Export important records and check the app’s sync status before changing devices.

Your data

Our Privacy Policy explains what we collect and how it is used. You own the records you enter. Where you record information about clients, patients, students, or staff, you are the party responsible for having a lawful basis to do so under the Personal Data Protection Act, No. 9 of 2022, and MyTracksy processes that information on your instructions to provide the service.

Intellectual property

MyTracksy, its software, design, and content are owned by SafeNet Creations and its licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app for your own professional or business record-keeping while your account is in good standing. You may not copy, modify, reverse-engineer, or resell the service.

Availability, changes, and termination

• We aim to operate the service responsibly, but uninterrupted availability, error-free output, or suitability for a particular professional decision is not guaranteed.
• We may update, add, or retire features. Material reductions to a paid plan will be notified in advance and you may cancel and request a refund for the unused period under the Refund Policy.
• We may suspend or close an account that breaches these terms, is used unlawfully, or presents a security or payment risk. You may close your account at any time; export your records first, because deletion may be irreversible.

Liability

To the extent permitted by applicable law, SafeNet Creations is not liable for indirect or consequential loss, lost profits, or losses arising from decisions made from your records, and our total liability for any claim relating to the service is limited to the fees you paid for MyTracksy in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law. Users remain responsible for independent backups and professional review.

Governing law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. We will try to resolve any complaint informally first; please contact us before starting a chargeback or formal action.

Changes to these terms

We may update these terms when the product, providers, or applicable requirements change. The date above identifies the published version; continued use after a change means you accept the updated terms.

Correspondence and refunds

For customer correspondence, refund requests, billing questions, or commercial support, email info@mytracksy.com or WhatsApp 070 373 6555.

Support

If you need the latest legal or commercial terms, contact the MyTracksy team at info@mytracksy.com or 070 373 6555 before onboarding sensitive regulated data.